We offer a 30-day return policy on all products. Items must be unused and in their original packaging. Please check the Return Policy page for more information.

We process and ship all orders within 1–2 business days. Standard shipping within the US typically arrives in 5–7 business days.

No, we only ship to US locations at this time.

Our serum combines three powerhouse natural ingredients — Rosemary Oil, Ginger Root Extract, and Aloe Vera Extract — into a lightweight, fast-absorbing formula designed to support a healthier scalp environment. Rosemary Oil has been studied for its role in scalp circulation and follicle nourishment. Ginger Root Extract helps calm and condition the scalp, while Aloe Vera hydrates and soothes. Together, they work daily to support the appearance of thicker, fuller-looking hair from the root up.

We stand behind the quality of every bottle we ship. If you're not satisfied with your purchase for any reason, contact our customer support team within 30 days of delivery and we'll make it right — whether that's a replacement or a full refund, no hassle required. We want you to feel confident trying Root Labs, knowing that your investment is protected. To get the most from the serum, we do recommend using it consistently for at least 4 weeks before evaluating results, as scalp care takes time to show its full effect.

Hair and scalp health is a journey, not an overnight fix. Most customers begin noticing improvements in scalp comfort and hair texture within 4–6 weeks of consistent daily use. Visible improvements in the appearance of thickness and fullness are typically observed after 8–12 weeks. Results vary by individual depending on hair type, lifestyle, and consistency of use. We recommend committing to a full 90-day routine to give your scalp the best opportunity to respond.