Can items be returned for a full refund?
Yes, items can be returned for a full refund within our return window, provided they meet our return conditions.
How long do I have to return items?
You have 30 days from the date of delivery to initiate a return.
How do I return items?
To return an item, please contact our customer service team to receive a return authorization and shipping instructions. You can contact our team via email at rootlabsgrowth@gmail.com
If I return items, do I pay for shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
How long will it take to receive a refund for returns?
Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.
Can I exchange items?
No, unless there is a case of a defective product. Please contact our customer service team to arrange an exchange.